Reference

Our Terms & Conditions Keep Your Account Safe

We've written these terms to explain how your account works, what you can do in the lobby, how we handle your deposits via DANA, OVO, GoPay and QRIS…

Clear deposit termsTransparent withdrawal rulesAccount security standards
macau88 slot Our Terms & Conditions Keep Your Account Safe
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Contact Us About Terms Questions

Live Chat Open your account and tap the help icon in the bottom-right corner of the…
Email Support Write to [email protected] with your account email and question.
Account Settings Log in, go to Settings > Terms & Policies to view the current version…
YOUR DATA MATTERS

How We Handle Your Information

Data Security

We encrypt your login details, payment info and account history using industry-standard SSL protocols. Your DANA, OVO, GoPay and QRIS transactions are verified before clearing into your wallet.

Cookie & Tracking

We use cookies to keep you logged in and to prevent fraud. You can manage cookie settings in your browser. Declining some cookies may limit lobby features.

Account Retention

When you close your account, we retain your transaction history for 12 months for compliance. Your personal details are deleted within 30 days unless local law requires longer storage.

Third-Party Access

We share your deposit method (e.g., DANA or OVO account number) only with payment processors to clear your transaction. We never sell your data to marketers.

Request Changes

To update your email, phone or address, log in to Account Settings. To request a data export, email [email protected] with your account login.

Dispute Resolution

If you believe we've breached these terms, contact support first. Unresolved disputes are escalated to our Compliance Officer for review.

Terms & Conditions Frequently Asked

No. One account per person, per email. If we detect multiple accounts from the same device or payment method, we'll close all but your first and hold funds for investigation. This protects fair play in the lobby.

Inactive accounts (no login for 24 months) may be closed by us. Before closure, we'll email you twice over 60 days. You can reclaim funds from an inactive account within 12 months of closure by contacting support.

Yes. We don't store your full payment credentials — only the reference your bank or app gives us. Each deposit and withdrawal is encrypted and verified by our payment processor before it touches your account.

Only if we detect fraud, terms breach, or suspicious activity. In those cases, we freeze your account, investigate for 48 hours, and notify you by email with the reason. You can appeal through [email protected].

Withdrawals must be to the same payment method you used to deposit — if you added funds via OVO, you withdraw to OVO. Minimum withdrawal is Rp50,000. Withdrawals clear within 2 business days. Account verification may delay payouts.

Yes, but you'll need to wait 48 hours after closure. When you return, your account starts fresh — all previous balances, history and activity are archived and not accessible.

No. These terms govern your account, not the games themselves. Each game (Speed Blackjack, Mystical Spirits, Royal Fishing, etc.) has its own rules posted in the lobby before you play. Terms changes never affect how rounds are decided.